Business conditions
General provisions
These general terms and conditions govern the rights and obligations of the contracting parties arising from the purchase contract concluded at a distance between the seller and the buyer, the subject of which is the purchase of goods via the online store located on the website www.kidvak.sk. These terms and conditions are also an integral part of such contract .
By sending the order, the buyer confirms that he understands the content of the terms and conditions and agrees with them.
Before concluding the purchase contract, the contracting parties can agree on the modification of these terms and conditions, which guarantees the equality of the contracting parties.
The online store www.kidvak.sk is intended for persons over 18 years of age.
2. Who's who
The seller is the operator of the online store:
GOEL media s.r.o.
registered social enterprise
Niklová 2190, 926 01 Sereď
ID number: 50172751
IČDPH: SK2120209289
Registered in ORSR Trnava, dept. Ltd., company no. 37179/T
(hereinafter referred to as “KIDVAK” or “Seller”)
A buyer is a natural or legal person who buys products or uses services, either as a consumer or entrepreneur.
The supervisory body is:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Trnava Region
Trhová 243/2, 917 01 Trnava
Phone: 033/551 26 56
3. Protection of privacy, personal data and registration
All your personal data is processed in accordance with Act No. 18/2018 Coll., on the protection of personal data and on the amendment of certain laws (hereinafter referred to as "the Act") and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 2016 (GDPR).
For using the website www.kidvak.sk and shopping in the electronic store located on it, we only require personal data from you. They are only used for the purposes of identification during purchase, accounting operations and sending the goods to your address.
Registration is not required for shopping in the electronic store. However, if you decide to register, it will be easier for you to fill in the data for repeat purchases.
You can request a change, transfer, restriction or deletion of your personal data at any time at the address shop@kidvak.sk. You can also write to this address in case of any questions regarding privacy protection.
All information about the protection of your privacy can be found detailed in the Privacy section.
4. Ordering goods and concluding a contract
Your order is a draft purchase contract, and the purchase contract itself is concluded the moment you pay for the order. You send your order by confirming the "Send order" button in the third step ("Order summary") of the purchase process. From this moment, mutual rights and obligations arise between the buyer and the seller.
We will automatically inform you by e-mail about the acceptance of the order. All orders accepted by our store are binding. After payment of the purchase price, it is no longer possible to cancel the order on your part.
We reserve the right to withdraw from the purchase contract if the ordered goods are not in our warehouse and to limit the maximum amount of goods that can be ordered by one customer. If you pay for the ordered goods and we are unable to deliver them to you, we will contact you immediately in order to agree on the next course of action and refund the money without delay. The period of return of the spent funds depends on the agreed method, but must not exceed 14 days from the time of payment.
5. Price and method of payment
All listed prices are final and valid at the time of order. The final price consists of the price of the goods and the price for shipping calculated according to the value of the ordered goods and the delivery address.
You can pay by cash on delivery, Visa and MasterCard payment cards or PayPal. You can learn more about the protection of your personal data when making payments in the Personal data protection section.
Online card payments are made through the Shoptetpay system. The card information will not reach the merchant. The service provider Barion Payment Zrt is an Institution under the supervision of the National Bank of Hungary.
After sending the shipment, we will send you an invoice in PDF format by e-mail, which is in accordance with §71 of Act No. 222/2004 Coll. on accounting as a full-fledged accounting document and at the same time serves as a guarantee certificate. If you want to have an invoice also in paper form, write to us at shop@kidvak.sk and we will also send you a paper invoice.
As a registered social enterprise, we charge VAT at the rate of 10% on our goods (on our services), and the buyer is an entity that is not a VAT payer and at the same time is either a natural person; or subjects of the social economy; or public administration entities.
6. Delivery of goods
We will send the ordered goods to you by Slovak post or through the transport service DPD GLS, 123courier, in the form of Packet drop-off points or in person at our drop-off point. The delivery of the goods will usually take place between 1 and 5 working days after ordering the goods or, if it is necessary to manufacture the goods, from their manufacture. It can take up to 30 days. Our obligation to deliver the ordered goods to you is fulfilled by handing over the goods to the first carrier for transport.
We will inform you by e-mail that your order has been handed over to the carrier. If the goods are not delivered to you within 30 days after our email, please contact us at shop@kidvak.sk
The customer acquires ownership of the goods by taking them over at the place of delivery and paying the purchase price in full. Upon acceptance of the goods, the risk of accidental damage and accidental deterioration equally passes to the customer.
7. Warranty
The warranty period begins on the day of receipt of the goods. The warranty period for all our goods is 2 years. The warranty period can be extended by the time the product spent in warranty repair. If we replace the product with a new one as a result of a complaint, the warranty period begins on the date of receipt of the new product.
When delivering goods, we are responsible for:
compliance with the price that was valid at the time the order was sent
shipment of goods without defects
delivery of goods in the quality and quantity according to the order
attaching a tax document and warranty card (invoice)
If you find that any of the above points have not been fulfilled, please notify us within 48 hours at the latest by email to the address shop@kidvak.sk. Later claims of damage or incompleteness of goods may not be recognized. We are not responsible for late delivery of goods caused by the delivery person or wrongly given address of the recipient, or for damage caused by the delivery person.
8. Withdrawal from contract
Within 14 days of receiving the goods, you have the right to withdraw from the contract without giving a reason, and this withdrawal is governed by the provisions of Act No. 102/2014 Coll.
You can withdraw from the contract in written form or in the form of a record on another durable medium and you can use the contract withdrawal form. Send the notice of withdrawal from the contract to the following address:
GOEL media s.r.o.
Niklová 2190, 926 01 Sereď
or to the email address shop@kidvak.sk
The period of 14 days for withdrawing the goods is considered to have been met if you send the withdrawal no later than the last day of this period.
Within 14 days of withdrawal from the contract at the latest, deliver the goods to us or, after prior agreement, hand them over in person at the address:
GOEL media s.r.o.
Niklová 2190, 926 01 Sereď
No later than 14 days from the delivery of the notice, we will return your funds spent on the purchase of the goods, including the postage, which you paid for the purchase. If you paid by credit card, we will return them to the bank account to which the card was issued. If you paid with PayPal, we will return them to your PayPal account. If you paid by cash on delivery, we will return them to the bank account that you specify in the notice of withdrawal from the contract.
The 14-day return period does not apply to a free trial of the product. You can only return unused and unwashed goods.
The cost of returning the goods is borne by the consumer. We will not accept goods returned by cash on delivery.
The Kidvak stand can only be returned in person at a Kidvak branch.
It is not possible to withdraw from the contract if the goods need to be manufactured according to your special requirements, are custom-made or if the goods are specifically intended for you.
In the case of a corporate customer, withdrawal from the contract is governed by the provisions of the Commercial Code.
9. Complaints
In the case of a defect that can be removed and appears during the warranty period, you are entitled to a free and proper removal of the defect. In the case of a defect that cannot be removed, or a removable defect repeated several times (more than 2 times), or a large number of different removable defects that prevent the proper use of the goods as a defect-free product, the seller will process the complaint in the following possible ways, depending on your decision: by exchanging the goods, an adequate discount on the goods or withdrawing from the purchase contract.
You can make a complaint at shop@kidvak.sk. Please always contact us in advance before sending the goods back to us for a claim. For instructions on how to send the goods to us in the event of a complaint, please refer to the Returns section.
After receiving the goods, the complaint will be processed as soon as possible, but no later than within 30 days of receiving the claimed goods. You will be informed about the outcome of the complaint immediately after the decision on the validity of the complaint by e-mail or by telephone. The warranty does not apply to the wear and tear of things caused by their normal use, also to mechanical damage (also damage to the product that could not have been caused by the normal use of the product for the purpose for which it was made).
If it is a product whose price has been reduced due to a material defect, the warranty does not cover this defect. The warranty does not cover errors or damage caused by improper care, storage, use contrary to the purpose for which the product is intended, or use contrary to the instructions provided on the page in the Care section and the instructions included in the product shipment.
The warranty does not cover the difference in color of the actual product compared to its depiction in the photos used on this page, as we cannot guarantee how the colors will appear on your display.
The fabrics are woven from natural fibers that have their own characteristic properties. Some types of fibers such as silk, linen, contain coarser and thinner areas that arise during twisting, unevenness, small knots, which are not defined as a fiber defect.
During weaving, the yarn is exposed to great pressure, which can cause it to tear. The professional connection of such torn yarn (so-called cleaning) does not affect the resulting properties of the material, and is therefore not a reason for a complaint.
10. Dispute Resolution
Legal relations between the seller and the buyer in connection with the use of the online store and the conclusion of the contractual relationship are governed by the legal order of the Slovak Republic.
In the event of a dispute, jurisdiction is given to the courts of the Slovak Republic.
The buyer - the consumer - has the right to contact the seller with a request for correction (by e-mail to shop@kidvak.sk) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights.
If the seller responds negatively to this request or does not respond to it within 30 days of sending it, the consumer has the right to submit a proposal to initiate an alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity). According to Act 391/2015 Coll. ARS entities are authorities and authorized legal entities pursuant to §3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll.
A consumer can also file a complaint through the RSO's alternative dispute resolution platform, which is available online here. Alternative dispute resolution can only be used by the consumer - a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.
Alternative dispute resolution applies only to a dispute between a consumer and a seller arising from or related to a consumer contract. Alternative dispute resolution applies only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer up to a maximum of EUR 5 including VAT.
11. Final Provisions
We reserve the right to change or supplement the Terms and Conditions at any time, if this is required by a change in business policy or applicable legislation.
Any changes become effective upon their publication on the website www.kidvak.sk.
Legal relationships arising from the purchase contract are governed by the Terms and Conditions effective on the day the goods are ordered.
All legal relations between the seller and the buyer, which are not expressly regulated by these Terms and Conditions, are governed by the provisions of the Civil Code, the Commercial Code, the Consumer Protection Act, the Consumer Protection Act for the sale of goods or the provision of services on the basis of a contract concluded at a distance, or other legal regulations of Slovakia of the Republic.
These terms and conditions become valid and effective on 08/08/2019.
© 2024 GOEL media s.r.o. All rights reserved. Any use of the content - in part or in whole, in particular reproduction and distribution of texts, images, photographs or samples in any mechanical or electronic way, is without written permission from GOEL media s.r.o. forbidden.